How do I protect myself from scams?
Often, scammers rush their victims and push lots of emotional hot buttons to get you to stop thinking rationally. Never let strangers force you into fast decisions. Pause, calm yourself and think clearly and critically. Chances are you will quickly see the situation for what it is. Do not be afraid to hang up and validate with your financial institution and/or law enforcement.
Stop. Breathe. Ask Questions.
In today’s digital age, where online interactions have become an integral part of our lives, it is crucial to be aware of the potential risks posed by fraudsters.
They employ various deceptive techniques to deceive unsuspecting individuals and gain unauthorized access to personal information, financial details, or sensitive data.
At Sentinel FCU, we have implemented stringent measures to safeguard against fraud and protect our members.
How Do I Report Fraud on My Credit Card?
During Normal Business Hours:
Give us a call at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT).
After Business Hours:
If it is after our normal Business Hours, call 800-682-6075.
Lock Your Card:
Use our Mobile App to lock your card. Log into the SFCU mobile app and select “Manage My Cards” under the More Menu.
How Do I Lock My Cards?
You can manage your cards from our Mobile App. This feature allows you to lock and unlock your Sentinel Federal Debit Card and Credit Card at any time, for any reason.
Simply login to our app and select “Manage My Cards” in the More Menu. You can see your recent activity and temporarily lock and unlock your cards at any time.
To report lost or stolen cards, give us a call at 605-923-1405 or 888-923-1400 during normal business hours and at 888-297-3416 after business hours.
Download our Mobile Banking App from the App Store and on Google Play.
How Do I Get Card Notifications?
Simply login to our app and select “Manage My Cards” in the More Menu. You can enable Activity Alerts for your card in Card Controls.
With these enabled, you will receive a push notification when any transaction is made using that card.
You can also set to be notified only for transactions over a certain amount, as well as additional notifications for Foreign Transactions and Card Not Present Transactions.
How Can I Tell if a Text is Really From Sentinel FCU?
A text from Sentinel FCU will never ask for any personal information or card number. It will verify a transaction with amount and merchant name and ask you to reply with the letter V, if valid and F, if fraud.
Why is Important to Close Browser After Online Banking Session?
Browser software often stores (or “caches”) web pages in your computer’s temporary memory. By signing out and exiting your browser at the end of an online session, you reduce the possibility of someone else seeing your confidential information.
How Do I Submit a Debit/Credit Card Dispute?
During Normal Business Hours:
Give us a call at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT) and speak to one of our friendly call center representatives and they will walk you through the complete process.