Sentinel Federal Credit Union warns all members to be extremely cautious when you are asked for personal or financial information over the phone, by email, through a text message or the Internet. Don’t give out personal information unless you’ve initiated the contact and are sure you know who you’re dealing with.
Identity thieves are clever, and may pose as a representative of your Credit Union to get you to reveal your sensitive information. The thieves may use pressure to get you to act immediately or use scare tactics or harassment to trick you into sharing your personal information.
DO NOT RESPOND to these fraudulent messages. These are scams attempting to steal your personal information. Sentinel Federal Credit Union will NEVER contact you via email, text, or phone asking for confidential or sensitive information. Remember never give out your sensitive information to people who contact you.
Contact us immediately at 605-923-1405 or 888-923-1400 if you responded to a fraudulent message and have given out any information.
Recent Fraud Alerts
| Date | Fraud Description | Method | Status |
| 8/2/2011 | Text message states that your Sentinel FCU card starting with 4058 has been deactivated and to activate please call 605-XXX-XXXX. |
Text Message |
Scam has been shut down |
| 7/27/2011 | Automated message states that your Sentinel Federal Credit Union ATM or debit card has been cancelled or blocked due to fraud. Message requests that you call 800 number to reactivate card. | Robo Call Phone Message | Scam has been shut down |
| 6/17/2011 | Text message states that your Sentinel FCU card starting with 4058 has been deactivated and to activate please call 605-XXX-XXXX. |
Text Message |
Scam has been shut down |
| 5/27/2011 | Text message states that your Sentinel FCU card starting with 4058 has been deactivated and to activate please call 605-XXX-XXXX. |
Text Message |
Scam has been shut down |
| 1/11/11 | Automated message states that your debit card has been cancelled or blocked due to fraud. Message requests that you Press 1 to contact our Security Department or call 866-XXX-XXXX. | Robo Call Phone Message | Scam has been shut down |
| 9/29/2010 | A member received a phone call from a person claiming to be a representative for Sentinel Federal Credit Union and the person asked the member to verify their personal information. Remember we will never contact you and ask you to verify your confidential information. | Live Phone Call | Scam has been shut down |
| 8/4/2010 | Automated message states that your Sentinel Federal Credit Union ATM or debit card has been cancelled or blocked due to fraud. Message requests that you Press 1 to contact our Security Department or call 866-XXX-XXXX. | Robo Call Phone Message | Scam has been shut down |
| 5/28/2010 | Text message and/or email states you have won money in a sweepstakes with Sentinel Federal Credit Union and to forward the message to your friends so they can be enrolled in the sweepstakes. | Text Message and/or Email |
Scam has been shut down |
| 5/27/2010 | Text message states that your Sentinel FCU card starting with 4058 has been deactivated and to activate please call 605-XXX-XXXX. |
Text Message |
Scam has been shut down |
| 5/21/2010 | Automated message states that your Sentinel Federal Credit Union card has been blocked due to fraud. Message requests that you Press 1 and enter your card number to reactivate the card and remove the block. | Robo Call Phone Message | Scam has been shut down |
Learn more about Phishing Scams and how you can protect your confidential information. Learn more about common telemarketing scams and how to avoid them at ftc.gov/phonefraud.
To Report Lost or Stolen Cards:
If your Sentinel Federal card is lost or you believe it has been stolen, call us immediately at the appropriate number below.
During Normal Business Hours: Mon – Fri 8:00 am – 5:00 pm (MT)
Phone: 605-923-1405 / 888-923-1400
After Business Hours:
ATM Cards: 800-472-3272
Debit Cards: 800-682-6075
Credit Cards: 800-543-5073
